Remedy Service- Classroom Training
Training Services that Fill Your Skill Gap!
Molina Technologies, one of the top BMC remedy training providers, is here with ServiceNow and ITSM Training Programs for beginners and IT industry experts living in different time zones and regions.
Molina Tech is a shining example of creativity in the ever-evolving field of education and technology, providing training programmes that go beyond the confines of conventional education. Recognising the intrinsic value that each mode brings to the table, Molina Tech smoothly blends both online and offline modes as part of its commitment to provide accessible and flexible learning experiences.
What Can You Expect from Our Training Program?
The learning curve is adventurous as you first get introduced to Remedy or ServiceNow, which are robust IT Service Management (ITSM) tools used by various organizations across the globe. Implement the strategic practices into use with IT management services.
BMC Remedy Training
The training course begins with an introduction to the BMC Remedy ITSM platform with AR system functions and its applications. Learn how BMC assets and configuration work to change the course of digital workspace.
ServiceNow
The core of ServiceNow fundamentals is CMDB (Configuration Management Database). Learn how to manage a table containing large data with CMDB. Make a blueprint of your workflow with the flow designer and understand the ITSM configurations with in-depth modules. Perform debugging and typing for anomaly-free project deployment.
Automation in Remedy and ServiceNow
Learn how to integrate these modules into third-party software tools to make full use of ITSM services. Automate your workflow by creating insightful reports in remedy and analyzing performance in ServiceNow. Master the art of customization in Remedy and ServiceNow to make the data-centric decisions that suit your organization.
Advancement in ITSM Processes
This comprehensive training guide includes the user training and onboarding of the learners on the platform. Learn how to implement best practices in ITSM to elevate the IT strategies of your organization. Easily migrate and scale the data workflow from one environment to another with advanced tools.
ITSM Remedy Service Now Training Modules at a Glance
Week 1: Introduction to IT Service Management (ITSM)
- Overview of ITSM principles and practices
- Understanding service lifecycle: Incident Management, Problem Management, Change Management, etc.
- Importance of ITSM in organizational efficiency
Week 2: BMC Remedy Training
⦁ Introduction to BMC Remedy ITSM platform
⦁ Incident Management in Remedy
⦁ Problem Management and Change Management in Remedy
Week 3: ServiceNow Fundamentals
⦁ Introduction to the ServiceNow platform
⦁ Configuration Management Database (CMDB) in ServiceNow
⦁ Incident, Problem, and Change Management in ServiceNow
Week 4: ServiceNow Advanced Modules
⦁ Service Catalog and Request Fulfillment in ServiceNow
⦁ Service Level Management (SLM)
⦁ Asset Management in ServiceNow
Week 5: Automation and Integration in Remedy and ServiceNow
⦁Workflow Automation in Remedy
⦁ Orchestration in ServiceNow
⦁ Integration with third-party tools and systems
Week 6: Reporting and Analytics in ITSM
⦁ Creating reports and dashboards in Remedy
⦁ Performance Analytics in ServiceNow
⦁ Leveraging data for decision-making
Week 7: Best Practices and Advanced Topics
⦁ Best practices for ITSM implementation
⦁ ITIL (Information Technology Infrastructure Library) framework overview
⦁ Advanced features and customization in Remedy and ServiceNow
Additional Considerations
⦁ Collaboration and communication tools integration
⦁ User training and onboarding
⦁ Security considerations in ITSM platforms
⦁ Continuous improvement and adaptation of ITSM processes
Benefits of Our Remedy Service Training Course
Excellent Collaboration and Tool Integration Smooth Management of Data Decision-Making with Change and Problem Management Complete Service Lifecycle 80+ Hours Training Guide
